Privacy Policy

Privacy Policy

CHAPTER I

Introduction.

By signing up for an account on www.mercury.cash , any associated websites, APIs, or mobile applications (collectively «Mercury Cash», you agree that you have read, understood, and accepted all of the terms and conditions contained in this Mercury Cash Privacy Policy, as part of our Mercury Cash User Agreement (the «Policy»). Mercury Cash-branded services are provided by Adventurous Entertainment LLC, a Florida limited liability company (the «Company»),. This Policy is issued based on the regulations and laws within the jurisdictions of the Company, but also include partners and affiliates of the Company in other jurisdictions, and describes how we collect, use, and shares the Personal Information we collect from our users through Mercury Cash, and the way you may expect to interact with our products, services, and our business operations. The Policy, will be referring as ‘personal Information’ to any information relating to you as an identified natural person; the ‘User’ or ‘Data Subject’ is the one who enjoy the service; and, ‘processing’ means any steps, or set of operations performed on your personal information, whether it is or not an automated mean This policy will contain the following Chapters:
  • Chapter II Collected Information
  • Chapter III Processing Personal Information
  • Chapter IV Data Protection
  • Chapter V Rights as Data Subject
  • Chapter VI Change to the Policy and Contact.
It is important that you (The User) read this Policy and any other privacy statement or fair processing notice we may provide on any occasion we may be collecting or processing Personal Information about you so that you are fully aware of how and why we are using your data.

CHAPTER II

Collected Information.

This chapter will describe the personal Information we collect from the User and the reason why we do it.
To be able to use our services we must collect some Personal Information about you, to be able to provide our products and services, including our Apps and the Web Site; allowing you to make purchases, sales, deposits and withdrawals; also transfers between USD and Crypto wallets in a legal a proper manner and more important to comply with law enforcement and regulators especially concerning Anti Money Laundering.
For this propose we divide the way we collect the personal information in two categories:
  1. Data Provided by the User.
    • a) When registering with us as a new customer, we ask you for detailed information, which we process to verify your identity and protect against fraud, among other reasons. We collect your Name; email and phone number; a government-issued identification number as well a picture of the actual ID, date of birth, physical address and finally a Selfie holding a paper with the present date and the word ‘Mercury Cash’ written by you.
    • b) Information about transactions you complete using our services, including the amount of funds associated with the transaction, the type of transaction executed, and other related information.
    • c) We gather other Personal Information at other times when managing your Mercury Cash account. You will be allowed to access, review, correct, and ensure the accuracy of the Personal Information you have provided from time to time. We will also do our part to ensure the accuracy of your Personal Information. Personal Information you provide during the registration process may be retained, even if your registration is left incomplete or abandoned.
    • d) We might also request further information such as proof of address and bank statements, to upgrade your account so you can have extended USD limits for your transactions.
  2. Data we collect.
    • a) Cookies. As you interact with our website or software applications, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies.
      • How We Use Cookies. As acommon practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
      • Disabling Cookies. You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
      • The Cookies We Set.
        • Account related cookies
        • If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
        • Login related cookies.
        • We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
        • Surveys related cookies.
        • Forms related cookies.
        • When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
        • Site preferences cookies
    • b) Analytics. We use tools to collect data about your computer, mobile phone o or other device to improve your experience. When you use a location-enabled device with our Service, we may collect geographical location data or use various means to determine your location, this to comply with US regulations for high risk and Non- Cooperative Countries.
    • c) Application use data. Application use data. We may collect data on your interaction and use of our Service including visits to our website, sign-up activity, your bank account, credit card (all financial data is encrypted) and other payment details to enable you to enter into transactions on the Service and additional information you may disclose to our member support team to resolve problems you report to us. We never use your account to make third parties advertising or marketing.
    • d) For Business Accounts. We attempt to collect, verify, and authenticate the following:
      • About the Company
        • Business legal name;
        • Employer Identification Number (‘EIN’) or any comparable identification number issued by a government;
        • Doing Business As (DBA), if apply;
        • Proof of legal existence (e.g., state certified articles of incorporation or certificate of formation, unexpired government-issued business license, trust instrument, or other comparable legal documents as applicable);
      • For Owner, and all account signatories or partners with more than 20% ownership, or 10% in some cases at the discretion of the Company:
        • Full legal name
        • Email address
        • Mobile phone number (of all account signatories);
        • Contract information of owners, principals, and executive management (as applicable);
        • Proof of identity (e.g., driver’s license, passport or government-issued ID)
        • Selfie for match with the ID
We need to gather this information about business accounts to comply with Anti-Money Laundering, Anti-Fraud and other regulations. We need to ensure the source of funds is clean and legal.

Chapter III

Processing Personal Information

The data we collect and the data you provide to us is processed for multiple purposes. The first and more important: providing our Service to you: It may sound obvious, but we need your data to provide our services. Without your name, banking information and other details, we simply could not offer you our products.
As a financial institution, it is essential that we can confirm the true identity of our Customersg. We use automated processes to check Know-Your-Client (KYC) and Anti-Money Laundering (AML) data you provide to us to assess whether you are located in a banned country and, therefore, whether or not we are legally able to allow you to use our services. However, those automated processes support a decision-making process that, in all cases, is conducted by humans, who will review any red flag issues raised by the automated processes.
Third party data: If you authorize applications or third-party integrations using our Service, these parties may receive detailed information about your personal information, your profile information and the uploaded documents some of them might record your visit to our website. Information collected by these applications or third-party integrations are subject to their terms and policies.
We also process your Personal Information to perform customer services, including to fulfill our contractual obligations toward you, and based on our legitimate interests, or your legitimate interests, to provide the best customer service we can.
Occasionally, we are obliged to look at your account activity in order to check and protect against fraudulent, unauthorized or suspicious behavior .
For customer care, we strive to make sure you can easily use our products with no headaches, but ifyou need help and under your consent, our customer care team will occasionally need access to your account data by impersonating service, in order to fix any issues or answer your questions.

Chapter IV

Data Protection

Is known that internet is an insecure medium, and no security is certain, but we work very hard to protect the users and Mercury Cash information. For that, we have implemented security measures to prevent your Personal Information from being accidentally lost, used, altered or disclosed from a breach, or unauthorized access to any information we store (the “Unfortunate Events”). However, If any of the Unfortunate Events, or similar events were to happen, you agree to release Mercury Cash, its affiliates and service providers, and each of their respective officers, directors, agents, joint venturers, employees, and representatives from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such activities. Here are some of the risks we found, and how we took measures against them.
Who normally has access to Customer Information.
Based on our Internal Privacy Police, access to customer information via the institution’s computer information system is limited to those employees who have a business reason to know such information. Each employee is assigned a login code and password. All the Employees are obliged to use a Password Generator for all their Corporate email address, Social Media platforms, managing platforms and more. All our Employees are also obliged to share passwords using Keeper, so sensitive information is not kept in any message platform. References for new employees are checked. During orientation, each new employee will receive proper training regarding the institution’s Privacy and Customer Information Security policies and the importance of confidentiality. We keep records of each customer personal information, and transactions by offline storage, we have a safe-deposit box for the physical information, paper documents containing personal identifying customer information are shredded after the minimum 5 years exposed in our Recordkeeping Procedures. Since we have a ‘closed system’ with our data processor, , these procedures minimize risk by limiting physical accessibility for customer information security.
About hacking and Cybersecurity.
As an institution that offers internet services we have certain threats of viruses and hackers attack, that is why we have implemented a Cyber Security Program and Business Continuity Program
Measures we take include Anti-virus software, DDoS firewall with help of other artificial intelligence software and encryption of the Mercury Cash website communications with TLS 1.2; This protects us from attacks CSRF, SQL Injection and Any brute force attack that want to make us. Also required two-factor authentication for all sessions; we have a security technologic team working 24/7 for building a safe place, limiting technological risk.
Reporting Requirements.
In accordance with Florida’s data breach notification law requires any entity that acquires, maintains, stores, or uses personal information to notify individuals in the state of unauthorized access to personal information in electronic form. Notice to individuals must be made as expeditiously as practicable and without unreasonable delay, no later than 30 days after determination of a security breach. Entities may receive 15 additional days of good cause if provided to the Department of Legal Affairs in writing within the original 30-day period. Entities must also provide notice to the Department of Legal Affairs if the breach affects more than 500 individuals in Florida. If more than 1,000 individuals are affected, breached entities must also inform all consumer reporting agencies that compile and maintain files on consumers on a nationwide basis, as defined in 15 USC Section 1681a(p), without unreasonable delay. Notice is not required if an appropriate investigation and consultation with relevant government agencies determines the breach has not and likely will not result in identity theft or any other financial harm to affected individuals. Such determination must be documented in writing and maintained for at least five years. Entities must provide this written determination to the Department of Legal Affairs within 30 days after the determination. Substitute notice is permitted in specific circumstances and notification may be delayed for law enforcement purposes. Breached third parties must notify relevant data owners or licensees within ten days of the discovery of a breach. After receiving notice from a third party, the data-owner-entity must provide notices to the Department and Affected Individuals.

Chapter VI

Rights as Data Subject

As a data subject you have the following rights which can be exercised by contacting our Data Protection Officer on [email protected]ury.cash
    • The right to confirmation and access
You have the right to ask us to confirm to you if we collect, process or store your Personal Information. Where we collect, process, or store your Personal Information, you are entitled to access to your Personal Information.
    • The right to rectification
You have the right to have any inaccurate Personal Information about you rectified and to have any incomplete Personal Information about you completed.
    • The right to erasure
You have the general right to request the erasure or block of your Personal Information, although for legal reasons we cannot always do this.
    • The right to restrict or object processing
You have the right to restrict the processing of your Personal Information under certain circumstances. As long as this does not limit compliance with other laws or regulations.
    • The right to data portability
Where the legal basis for us processing your Personal Information is carried out by automated means, you have the right to receive your Personal Information from us in a structured, commonly used and machine-readable format, and also the right to transmit your Personal Information from us to another data controller without any hindrance from us where this is technically feasible. However, this right does not apply where it adversely affects the rights and freedoms of others.
    • The right to complain to a supervisory authority
If you consider that our processing of your Personal Information infringes data protection laws applicable to you, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
    • The right to withdraw consent.
Where the legal basis for processing your Personal Information is your consent, you have the right to withdraw that consent at any time, including in respect of direct marketing and automated decision making. But in some cases, it means that you would not be able to keep enjoying our service.

Chapter VII

Changes to this Policy and Contact

The Mercury Cash Privacy Policy and Internal Privacy Police are reviewed annually with all employees. Other training is provided to protect against destruction, loss, or damage of customer information due to potential environmental hazards, such as fire and water damage or technological failures. All of this training will help minimize risk and safeguard customer information security.
After reviewing, we may make changes to this Privacy Policy. If we make changes, we will notify you by email. If we make material changes, we will do so in accordance with applicable legal requirements, and we will notify you prior to such changes becoming effective.
To keep your Personal Information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted using our services. Please also feel free to contact us if you have any questions about our Privacy Policy or the information practices of Mercury Cash.